Xfinity not showing up in my Wi-Fi list on my hp laptop

[diamondeyez888]

I opened the Wi-Fi on my hp and xfinity WiFi hotspot doesn't show in the list... I know I'm in an area where Xfinity hotspot is and it comes up on other devices but it doesn't on my computer

[Raj2111]

Hi @diamondeyez888 

I understand you having issue connecting to hotspot. I am here to assist you.

If your HP laptop isn't recognizing a hotspot, you can try these steps: 

• Check your wireless signal: Make sure your wireless signal is on by pressing the wireless button or key. If the button doesn't have a light, you can check the wireless connection icon in the notification area. 

• Check your distance: Move closer to the hotspot if you're too far away. 

• Restart your devices: Restart your laptop and the device providing the hotspot. 

• Run the network troubleshooter: Press Windows + W, type troubleshooter, and then click Find and fix problems. 

• Update your drivers: Uninstall and reinstall your wireless driver using HP support assistant. 

• Check your phone's settings: Make sure your phone's hotspot is turned on and that your wireless plan supports it. 

• Check your mobile data: Make sure you haven't reached your mobile data limit. 

• Check your security programs: Temporarily disable any firewalls, antivirus, or VPNs on your computer and phone. 

• Reset your settings: Reset the network settings on your phone and computer. 

• Contact your carrier: If you're having trouble connecting to a hotspot for the first time, you can contact your carrier

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards
Raj
HP Support

[Raj2111]

Hi @diamondeyez888 

If the the issue still persists, Please try these steps mentioned below.

Please follow the steps listed below to update the drivers in device manager:

1. Type Device Manager in the search box and open it.
2. Go to the Network Adapters.
3. Select your Network Adapter from the list and right-click.
4. Select Update driver
5. Reboot your PC after the update completes.
6. Check your mobile hotspot.

Change Adapter Settings

1. Open Mobile Hotspot settings on your PC.
2. Press Win+I to open Settings and go to Network and Internet.
3. Scroll down the left pane and select Mobile Hotspot.
4. Go to Related Settings and click on Change Adapter Options.
5. Identify your mobile hotspot adapter, right-click and go to Properties.
6. Open the Sharing tab and uncheck “Allow other network users to connect through this computer’s Internet connection.”

I hope this helps.

Have a good day.

Raj