cancel
Showing results for 
Search instead for 
Did you mean: 
MBeaudoin
New member
1 0 0 0
Message 1 of 2
137
Flag Post

Zoom lags- connected via ethernet, upgraded router, Cox Gigablast

HP Recommended
HP Pavilion 15.6 touchscreen, 10th Gen IntelCore i7
Microsoft Windows 10 (32-bit)

Constant lagging in Zoom. I upgraded internet to Cox gigablast, upgraded router, attach via Ethernet. Other computers do not have the same problem. I’m assuming there is some subpar component. I’m ready to return the computer!!

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
22,580 22,567 1,357 1,374
Message 2 of 2
Flag Post
HP Recommended

@MBeaudoin

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Are you facing issues only when using Zoom?

 

 I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation