a network cable is not properly plugged in or may be broken is showing after troubleshooting

[Akash18]

M not able to connect my laptop with wireless internet connection. When i troubleshoot i get the message showing 'a network cable is not properly plugged in or may be broken'. Please help me

[Chimney_83]

Greetings @Akash18, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are unable to connect to your wireless network, is that right?

Not to worry, I will be glad to assist you. 

Kudos to you for trying to troubleshoot the issue on your own.

Have you run a test on the wireless card?

Recommend you boot the computer to system diagnostics and run a test on the wireless card. Click here. 

If the test fails, reseat the wireless card if possible or contact our phone support for any service options available. 

If the test passes, restart your computer. 

Open device manager by doing a right-click on the Windows button. 

Please check if the wireless adapter is enabled in device manager (check if there are any errors)

Open network and sharing center by doing right-click on the network icon the taskbar. 

On the network and sharing center screen, select the option on the left - change adapter settings.

This would display the network adapters on the computer. 

Right-click on the wireless adapter and check if it is enabled and try to connect to your network. 

Please uninstall the wireless adapter listed in device manager, delete the driver when prompted. Restart the computer and install the driver from this link.

Run HP Support Assistant to check if all the other drivers are updated on the computer. 

Let me know how it goes.