after upgraded the windows 10 to latest version 1803 wifi device is not working

[SHJI7000]

I have upgradeed to the latest version of windows 10 i.e. 1803 build. After the upgrade my wifi device is not working. The laptop HP Pavilion g6-2020se Notebook PC is now connecting with the eithernet cable but can not detect any of wifi network. When consulted with Mirosoft support, they advised to check Hp for a latest version of drivers for the new update of windows 10. may i get some help in this connection.

[A4Apollo]

Hey there! @SHJI7000, Thank you for visiting the HP Support Community! A great place where you can find solutions for your issues, with help from the community!

Don't worry I'd like to help you out. 

Do you see the wireless drivers listed in the device manager?

I have checked the specifications of the PC and your PC is not tested or trialled to run Windows 10 operating system.

Refer the Windows 10 compatible products. Click Here

However, try few steps recommended below and check if it helps.

First, update the BIOS and wireless drivers on the PC to the latest version.

You can try updating the drivers on the PC using HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

Run the Network troubleshooter

1. Select the Start  button > Settings > Network & Internet > Status.
2. Under Change your network settings, select Network troubleshooter.
3. Follow the steps in the troubleshooter and see if that fixes the problem.

If that doesn’t fix your connection problem, try these things:

1. In the search box on the taskbar, type Command prompt, press and hold (or right-click) Command prompt, and then select Run as administrator > Yes.
2. At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:
   • Type netsh winsock reset and press Enter.
   • Type netsh int ip reset and press Enter.
   • Type ipconfig /release and press Enter.
   • Type ipconfig /renew and press Enter.
   • Type ipconfig /flushdns and press Enter.

Follow steps below to show the hidden devices.

1) Open Device Manager.

2) Click the View menu, and then click Show hidden devices.

3) Click Action menu, and then click Scan for hardware changes.

4) Check to see if the problem is resolved.

Also, you can try restoring the BIOS to default and check if it helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Lastly, try running a system diagnostics test on the PC and check if the hardware components on the PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Hope this answers your query!

Have a wonderful day ahead! 🙂

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