bluetooth controller driver not working

[priyankp8]

i have HP Pavilion g6 Notebook PC with Windows 10 Home Single Language OS. its having problem with bluetooth controller which is not working and i also not able to find bluetooth on off switch in settings.

[Paul_Tikkanen]

Hi:

What is the product number of your g6 notebook?

Use this guide to find that information...please do not post the serial number.

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

What model wifi adapter does your notebook come with?

If you don't know, go to the device manager, click to expand the Network Adapters device manager category, and there you will find the name and model number of the wireless network adapter.

[priyankp8]

1. product number:- C9M33PA#ACJ

2. wireless network adapter:-Ralink RT3290 802.11bgn Wi-Fi Adapter

[Paul_Tikkanen · Accepted solution]

Hi:

Is there a Bluetooth device manager category?

The model Ralink wifi card your notebook has usually doesn't work on the newer builds of W10.

Most the time the Bluetooth disappears from the device manager, or the wireless disappears or both.

If there is a Bluetooth device manager category, then this is the W10 Bluetooth driver you need...

11.0.761.0

https://ftp.hp.com/pub/softpaq/sp71501-72000/sp71572.exe

If there is no Bluetooth device manager category, then unfortunately there is no fix other than to go back to Windows 8.1, purchase a USB Bluetooth adapter that works with W10, or replace the Ralink wifi card with a different model.

[priyankp8]

thanks for your help this BT driver working properly

thanks a lot.

[Paul_Tikkanen]

You're very welcome.