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‎08-30-2026 10:53 AM

HP Recommended
Product: HP Pavilion Laptop PC 15-eg2000 (4U8D6AV)

problem to connect any device by bluetooth

Category:
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1 REPLY 1

‎09-01-2026 05:02 AM

HP Recommended

Hi @ayan56 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thank you for sharing the product details. I understand that your HP Pavilion Laptop PC 15-eg2000 is unable to connect to any Bluetooth devices. We'll work through a few HP and Windows checks to help identify whether the issue is related to the Bluetooth adapter, driver, or wireless service.

 

Please help us with the following details so we can understand the behavior more clearly:

  1. What version of Windows is installed on the notebook (Windows 10 or Windows 11)?
  2. When you open Device Manager, do you see Bluetooth listed?
  3. If Bluetooth is listed, is there any yellow warning symbol next to the Bluetooth adapter?
  4. Are nearby Bluetooth devices able to see the laptop, or does the laptop fail to discover any devices at all?
  5. Did the issue begin recently after a Windows update, driver update, or any system changes?
  6. Have you already tried any troubleshooting steps such as restarting the PC, removing previously paired devices, or updating drivers?

 

Additionally, please check and share the result of the following:

  • Press Windows + X and select Device Manager.
  • Expand Bluetooth.
  • Let us know the exact Bluetooth adapter name displayed there.

 

With these details, we can provide the most appropriate troubleshooting steps for your HP Pavilion Laptop PC 15-eg2000.

 

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I'm an HP Employee.


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