bluetooth not working .

[syed0001]

my hp notebook 2000 series had a bluetooth but after upgrading to windows 10 bluetooth is not working due to driver issues . I was able to make it work but it is constantly failing . there is no driver availble i think. when i try to install it from windows update it just installs a broken driver . please provide me with suitable driver and steps. Following is my bt hardware id PCI\VEN_10EC&DEV_5229&SUBSYS_1854103C&REV_01

[Deep_World]

Hi @syed0001,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

The hardware ID you shared  PCI\VEN_10EC&DEV_5229&SUBSYS_1854103C&REV_01 actually corresponds to a Realtek device that is usually not the Bluetooth adapter. This is likely why Windows Update is installing a “broken” driver. Installing the wrong driver won’t fix the Bluetooth issue.

To help us provide the correct driver and installation steps, please provide the following details:

1. Your full HP Product Number – this can be found on a sticker under your laptop or by pressing Windows + R → type cmd → enter wmic bios get serialnumber 
2. Confirm if Bluetooth appears at all in Device Manager, and if so, does it show any error code (like Code 10 or Code 31)?
3. Enter the serial number on this link https://support.hp.com/in-en/drivers and download the bluetooth driver . 

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World