I need to know what model wifi adapter your notebook has.
You have to install the corresponding bluetooth driver for the model wifi adapter your notebook has.
If you don't know the model, go to the device manager, click to expand the Network Adapters device manager category, and there you will find the name and model number of the wireless network adapter.
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".