-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Wireless and Networking
- can not connect with the internet by the router

Create an account on the HP Community to personalize your profile and ask a question
02-22-2020 10:11 AM
I can not connect with the internet by the router but I can connect the internet by the cable. I also can not find the driver name for this in the devices management window.
I got tired of this problem
Please help me
02-22-2020 10:31 AM
Hi:
There is no information online regarding what model wifi adapter your notebook comes with.
Go to the device manager.
If the wifi adapter needs a driver, there will be a Network Controller device listed there with a little ! mark next to it.
Post the hardware ID for the network controller device, and I will post the links to the wifi and bluetooth drivers you need.
Use this guide to find the hardware ID for a device.
https://www.howtogeek.com/193798/how-to-find-drivers-for-unknown-devices-in-the-device-manager/
02-24-2020 08:56 AM
If there is no device like I described, then there is a hardware problem with the wifi adapter.
The next thing to try is to remove and firmly reseat the wifi adapter.
Below is the link to the service manual, where you can find the wifi adapter removal and replacement procedure.
See chapter 6.
http://h10032.www1.hp.com/ctg/Manual/c04409502
Leave the antenna cables attached to the card if you can when you remove it. That will make it easier to install it.
02-24-2020 09:05 AM
ok thanks
how can I get a copy of my drivers in case I changed the system from windows 7 into windows 8.1 for example?
and how I can take a copy of my system in case a problem has happened?
Is there a way to take a copy of the programs I installed in case i changed the system . and not to get a long time to reinstall them from the beginning?
which is the best website can get the programs from and install them ?
02-24-2020 09:09 AM
You're very welcome.
You can find W7, W8.1 and W10 drivers for your notebook at the link below...
https://support.hp.com/us-en/drivers/selfservice/HP-15-Notebook-PC-series/6875200/model/7171802