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- HP Community
- Notebooks
- Notebook Wireless and Networking
- can't connect to web or sites!!! Help!!!!!!

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01-24-2019 07:27 PM - edited 01-27-2019 07:11 PM
I get this message more often than not. I used to be able to connect to websites now not that much. This site can’t be reached
www.google.com unexpectedly closed the connection.
Try:
- Checking the connection
- Checking the proxy and the firewall
- Running Windows Network Diagnostics
01-28-2019 10:16 AM
Thank you for posting on the HP Support Community.
I understand you are in need of support,
- Which web browser are you using?
- Do you get the same error while using any web browser or a particular browser?
- When was the last time it worked fine?
- Were there any hardware/software changes made?
Let's try these steps:
Check your Network Cables, Restart Your Router and Reconnect
Make sure you check your cables are in place either to your PC or to your router. If you connect through Wi-Fi, make sure to restart your router once. Lastly, you can always make Windows forget the Wi-Fi you are already connected to and then reconnect.
Remove Proxy
- Press Windows Key + R then type inetcpl.cpl and hit enter to open Internet Properties.
- Next, Go to Connections tab and select LAN settings.
- Uncheck Use a Proxy Server for your LAN and make sure “Automatically detect settings” is checked.
- Click Ok then Apply and reboot your PC.
If the issue persists, I would suggest you Reset the browser:
- Press Windows Key + R then type inetcpl.cpl and hit enter to open Internet Properties.
- Go to Advanced Option.
- Select Reset. NOTE: This will reset the browser and delete all your saved passwords and favorites.
Hope this helps! Keep me posted for further assistance.
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner, Thank you for posting in the HP Support Community. Have a great day!
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