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HP Recommended

I can't connect to wifi.

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Alzzii_feRo,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with connecting your printer on the network.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

 

To understand the issue and help you, please share the details listed below:

 

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Is this the first time you are setting up your printer on the network?

- May I know which application you are using to print?

- When was the last time your printer was connected to the network or working fine?

- Were there any changes made to your printer or router recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

View solution in original post

2 REPLIES 2
HP Recommended

Hi @Alzzii_feRo,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with connecting your printer on the network.

Are you able to make a copy on the printer standalone? (Place an original document on the scanner glass and make a copy to confirm hardware is working fine)

 

To understand the issue and help you, please share the details listed below:

 

- Exact model number/product number(SKU number) of your HP Product (Click herefor information on how to find the model number/product number).

- Is this the first time you are setting up your printer on the network?

- May I know which application you are using to print?

- When was the last time your printer was connected to the network or working fine?

- Were there any changes made to your printer or router recently?

- May I know which devices are you using to print eg: Windows PC, Mac, or Smartphone (Android or iPhone)?

 

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

HP Recommended

Thank you for your help and kind support. My problem still persists as wifi icon is also not showing out. And my laptop screen is flickering and giving rainbow 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.