clear notification on account page

[gigner]

How to clear the notifications on my hp account!

I have clicked each "notification" and opened; the red number does not disappear!

The "board" selections do not even have a category to properly choose from!

HP: GET REAL!  YOUR CATEGORIES ABOVE DO NOT EVEN ALLOW ME TO ADDRESS MY ACTUAL ISSUE!!!!!

Any community help is appreciated.

Clear the notiication bell!

[Nal_NR]

Hi @gigner,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand how frustrating it can be when notifications won't clear and there's no clear path to fix it. Let’s walk through some steps that might help resolve this issue with your HP account notifications.

Clear Browser Cache:

• Sometimes, notifications can remain due to cached data. Try clearing your browser's cache and cookies:
  • On Chrome, go to the three-dot menu > Settings > Privacy and Security > Clear Browsing Data.
  • On Firefox, go to the hamburger menu > Settings > Privacy & Security > Clear Data.
  • On Edge, go to the three-dot menu > Settings > Privacy, Search, and Services > Clear Browsing Data.
• After clearing the cache, log back into your HP account to see if the notifications have cleared.

Mark Notifications as Read:

• In your HP account, open the Notifications section.
• Instead of clicking individually, look for a "Mark all as read" option, which should clear all notifications at once (if available).

Sign Out and Sign Back In:

• Sometimes logging out and logging back in can reset notification statuses. Log out of your HP account, wait a few moments, and log back in to see if the issue persists.

Try Another Browser or Device:

• If the notifications are still stuck, try accessing your HP account from another browser or device. This will help determine if it's a device-specific issue or an account-wide problem.

HP Support:

• If the problem persists and the notifications remain even after these steps, I recommend reaching out to HP Support directly through your account or via their customer support section. It may be a backend issue on their end that they can manually reset.

I understand the frustration, and hopefully, one of these steps helps resolve the notification issue! Let me know how it goes.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[gigner]

Thank you for your response.

Yes, I have repeatedly performed your instructions on every browser I use, numerous times, days, weeks, months; nothing clears the stupid notification icon.

I have 2 notifications showing on right of psge next to bell icon. I open it relating to Windows 11 Support.

It does not go away after opening and there is no other way to delete. 2nd notification is for Windows update. Does not go away after opening nor any other way to clear!

Contact HP Support?! 

Please, it is a joke! Something so simple yet ridiculous to resolve.

Thank you for your attempt in helping. 

Do I mark this “accepted?  ???

[Nal_NR]

Hi @gigner ,

We apologize for the inconvenience, but it seems that the issue persists even after attempting the troubleshooting steps mentioned above. I truly appreciate your time and patience.

This might require one-on-one phone interaction via remote assistance to fix the issue.

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.