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‎02-24-2021 11:05 AM - last edited on ‎02-24-2021 11:14 AM by Moderator

HP Recommended
Product: HP Pavilion 15 & HP Officejet Pro 6978 (TOF29A)
Operating System: Microsoft Windows 10 (64-bit)

O.K., I'm a 100% PTSD disabled Veteran, so Simple is Key?  I need to make my HP Officejet Pro 6978 Printer & my HP 

Pavilion 15 Laptop, communicate, for Print & Scan, (i'm not much on Scan), I'm sorry, but I couldn't get HP to help, theway I need?  If anyone can get me Real Simple Instructions, for Print & Scan.  With one of these I  can print out the instructions, & work at my own 

pace!  I'm not trying to be a problem, but PTSD makes a lot of things  difficult?  Any, HELP, with this issue, doing the way i need to do, will be GREATLY APPRECIATED!!!!!   

1 REPLY 1

‎02-27-2021 10:24 AM

HP Recommended

@jackson_10

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • What's the Wi-Fi light status on the Printer(Blinking or Steady)? 

While you respond to that, let's try How to Print or Scan on your HP Printer: https://support.hp.com/us-en/topic/how-to-print-scan-fax?tab=howToScan
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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