Showing results for 
Search instead for 
Did you mean: 
Level 1
3 1 0 0
Message 1 of 2
Flag Post

communication, between printer & computer, to scan & print, etc.

HP Recommended
HP Pavilion 15 & HP Officejet Pro 6978 (TOF29A)
Microsoft Windows 10 (64-bit)

O.K., I'm a 100% PTSD disabled Veteran, so Simple is Key?  I need to make my HP Officejet Pro 6978 Printer & my HP 

Pavilion 15 Laptop, communicate, for Print & Scan, (i'm not much on Scan), I'm sorry, but I couldn't get HP to help, theway I need?  If anyone can get me Real Simple Instructions, for Print & Scan.  With one of these I  can print out the instructions, & work at my own 

pace!  I'm not trying to be a problem, but PTSD makes a lot of things  difficult?  Any, HELP, with this issue, doing the way i need to do, will be GREATLY APPRECIATED!!!!!   

HP Support Agent
HP Support Agent
21,832 21,791 963 1,004
Message 2 of 2
Flag Post
HP Recommended


Thank you for posting on the HP Support Community.

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Did this happen after a recent window or software update?
  • What's the Wi-Fi light status on the Printer(Blinking or Steady)? 

While you respond to that, let's try How to Print or Scan on your HP Printer

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation