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HP Recommended
HP 15-gw0000 Laptop PC (1E420AV)
Microsoft Windows 11

my Bluetooth headset is been continuously be disconnecting. Bluetooth headset automatically disconnects when sound is not played through it. when sound is been played it will not disconnects. But as soon as we pause the vedio or off the sound it gets disconnects. pls see to my issue

 

1 REPLY 1
HP Recommended

Hello @Abin_joy 

Sorry to hear that you are having problems ... I would like to help you.

 

I want the check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/values pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

 

(2) Start windows <device manager>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3Please report your results

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