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08-03-2021 11:28 AM - edited 08-03-2021 11:29 AM
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This sounds like hardware related issue with the laptop Housing and in order to fix this issue, your computer needs to be serviced. As we have limited support boundaries in the support community as of now.
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
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