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‎05-04-2019 12:43 PM

HP Recommended
Product: hp envy notebook

Hello, recently my computer started to disconnect from internet whenever I visit certain websites. Why?

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎05-04-2019 02:05 PM

HP Recommended

Dear Gerlatti,

 

This could be due to the fact that the drivers of your network need to be updated.

Could you provide me with the model of your network card and type of windows OS please?

In this way I could help you find the correct drivers.

 

L.J. de Boer

View solution in original post

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5 REPLIES 5

‎05-04-2019 02:05 PM

HP Recommended

Dear Gerlatti,

 

This could be due to the fact that the drivers of your network need to be updated.

Could you provide me with the model of your network card and type of windows OS please?

In this way I could help you find the correct drivers.

 

L.J. de Boer
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‎05-08-2019 06:16 PM

HP Recommended

Hello i am using Windows 10. Where can I find info on model of my network card?

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‎05-09-2019 02:46 AM

HP Recommended

Dear Gerlatti,

 

In order to find the model of your network card type in the search box (lower left corner): device manager 

Then open device manager and click on the little arrow next to network adapters.

If you could make a screenshot of this I would be happy to assist you in finding the most up to date drivers for your network card.

L.J. de Boer
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‎05-09-2019 02:49 AM

HP Recommended

Dear Gerlatti,

 

This is the screen that should open when you open device manager:

Image result for device manager

 

L.J. de Boer
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‎08-15-2019 03:46 PM

HP Recommended

I also have this problem can you help me?

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