drivers not updating

[johndoe55]

ive been having problems with my wifi connection, its slow i have a 300mbps second internet but when i do a speed test its running at 10mbps. i came to this site to update the driver and there was a "critical" wifi driver that needed updating, so i updated it and it did work for a time, but for some reason it stops working and the internet slows again. i go back to the drivers page and i have to install the drivers again. i did this probably 3 times and every time it works for a while and then stops working for some reason. 

any help would be greatly appreciated thank you. 

[ub6424]

Hello @johndoe55 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we focus on the <wireless> connection ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Network adapters>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[johndoe55]

sorry it took so long for some reason i never recieved a notification. anyways here is the screenshots, thank you

[ub6424]

Hello @johndoe55 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install BIOS Update

HP Notebook System BIOS Update (AMD Processors)

F.27 Rev.A

12.3 MB

Nov 25, 2022

Download

Why should you install the update ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

- An available BIOS update resolves a specific issue or improves computer performance.

- The current BIOS does not support a hardware component or a Windows upgrade.

- HP Support recommends installing a specific BIOS update.

"

(3) Reboot

(4) Let BIOS be installed until it's completely done !

(5) Download and install / update 

Realtek RTL8xxx Wireless LAN Drivers

1.0.0.212 Rev.S

17.4 MB

Sep 15, 2022

Download

(6) Restart Windows

(7) Test your notebook wireless connection

(8) Please report back

[Paul_Tikkanen]

Hi, @ub6424 , @johndoe55 

There is a newer driver for the Realtek RTL8852ae Wi-Fi adapter that has been released:

1.0.0.212 

https://ftp.hp.com/pub/softpaq/sp142501-143000/sp142614.exe 

This driver will install version 6001.10.351.0, 08/26/2022 for the RTL8852ae Wi-Fi adapter.

Version 1.0.0.208 installs version 6001.10.350.0, 06/01/2022

[ub6424]

Hello @Paul_Tikkanen

Thanks for the tip. I also found the latest realtek driver in the download section of the Victus models.

Kind regards

[johndoe55]

okay i did what you suggested and have also gone through the hp install helper and installed all other drivers again, so far so good it seems to work, but ill check again later and see if it actually fixed the issue this time. 

ill report back if it seems to be fully fixed or not.

thanks a lot for your help i appreciate it