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‎07-09-2020 04:20 AM

HP Recommended
Product: EliteBook 8770w
Operating System: Microsoft Windows 10 (64-bit)

 

installed the un2430 driver, but is it still visible in the task manager that the driver hasn’t installed something or is it working incorrectly for me?

 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎07-09-2020 08:01 AM

HP Recommended

Hi:

 

See if the W8.1 driver works...there is no W10 driver.

 

https://ftp.hp.com/pub/softpaq/sp63001-63500/sp63221.exe

 

If the driver does not install after running it, try this...

 

Go to the device manager.  Click on the HP un2430 device needing the driver.

 

Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for driver software option and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp63221.

 

Make sure the Include subfolders box is checked and see if the driver installs that way.

 

Then restart the PC.

 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎07-09-2020 08:01 AM

HP Recommended

Hi:

 

See if the W8.1 driver works...there is no W10 driver.

 

https://ftp.hp.com/pub/softpaq/sp63001-63500/sp63221.exe

 

If the driver does not install after running it, try this...

 

Go to the device manager.  Click on the HP un2430 device needing the driver.

 

Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for driver software option and browse to the driver folder that was created when you ran the file.

 

That folder will be located in C:\SWSetup\sp63221.

 

Make sure the Include subfolders box is checked and see if the driver installs that way.

 

Then restart the PC.

 

Was this reply helpful? Yes No

‎07-09-2020 08:44 AM

HP Recommended

THANK YOU! Your option helped me. It was enough for me to remove my version of the driver and put your version.

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‎07-09-2020 08:54 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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