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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Re: Unknown Device

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02-18-2017 06:51 AM
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Accepted Solutions
02-18-2017 06:57 AM - edited 02-18-2017 06:58 AM
Hi:
If you are needing the wireless driver, here it is...
This package contains the driver installation package for the Qualcomm Atheros AR9000 Series wireless LAN Controller in the supported notebook models running a supported operating system.
http://ftp.hp.com/pub/softpaq/sp61001-61500/sp61411.exe
Ethernet:
This package provides the driver for the Realtek Ethernet Controller in the supported notebook models running a supported operating system.
02-18-2017 06:57 AM - edited 02-18-2017 06:58 AM
Hi:
If you are needing the wireless driver, here it is...
This package contains the driver installation package for the Qualcomm Atheros AR9000 Series wireless LAN Controller in the supported notebook models running a supported operating system.
http://ftp.hp.com/pub/softpaq/sp61001-61500/sp61411.exe
Ethernet:
This package provides the driver for the Realtek Ethernet Controller in the supported notebook models running a supported operating system.
02-18-2017 02:54 PM
Hi:
Post the hardware ID for the unknown device.
To find the hardware ID, click on the unknown device in the device manager.
Then click on the Details tab at the top of the unknown device window.
Now you will see a Property drop down list, and it will be set to Device Description.
Drop down on that list and select the 2nd item (Hardware ID's).
Post the top string of characters that you see in the window.
Then I will post the link to the driver you need for that device.
02-18-2017 03:08 PM
Hi:
You did fine.
Here is the driver you need...
This package contains the Intel USB 3.0 driver for supported notebook models running a supported operating system.
02-18-2017 03:15 PM
Anytime.
Glad to have been of assistance.
How about the graphics driver? Are the graphics working for you?
You should be seeing an Intel HD graphics adapter listed under the Display Adapters device manager category.
If you see a Standard VGA Adapter listed there, you need the Intel graphics driver for W7.
Let me know if you need that too.