fix fingerprint fo dv6

[keyo]

i bought Hp pavilion dv6 brand new with windows 7 from hp online a few years ago. last year i install windows 10, after that fingerprint is not working. please help me about that. thanks

[Tardis40 · Accepted solution]

Hi @keyo,

Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with the fingerprint reader. I will be glad to help you.

Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?

Please get back to me with above information, so I can help you better.

[keyo]

Hi, thanks for information

Model # LT070AV

Serial # (removed content)

[keyo]

Hi , at all theres no fingerprint reader , when i wrote in start menu, control panel i fond fingerprint validity and i click to repair, it looks good but still not working

HP Pavilion Dv6

Model # LT070AV

Serial # (removed content)

please help me and say what i have to do step by step. if you have link that i have to install it please send it to me. thanks

[Tardis40]

Hi @keyo,

Thanks for getting back to me.  Please do not post serial number on the forum, as i s private infomation.  I have had it remove for you.

lets see if we can get the fingerprint scanner to work for you.

There is some software I would like to download and install from support/hp.com.

under Driver-chipset

Fresco Logic USB 3.0 Host Controller Driver

Intel Management Engine Interface (MEI) Driver

reset the computer

try the fingerprint scanner.

IF still does not work, please contact Miscrosoft as they are to provide drivers for older computers.

Please keep me informed of how things went and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution". To simply say thanks, click the Thumbs up below! 🙂

Thanks.

[JimCov]

I have a Pavillion dm4. Recently upgraded to MS10. Fingerprint reader wont work. Any ideas?

Product number XH125UA#ABA