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‎09-23-2022 04:23 PM

HP Recommended
Product: HP All-in-Once PC 24-dd1000i (1S549AV)
Operating System: Microsoft Windows 11

Surfing the web..   No new hardware.  No messages.  No error messages

1 REPLY 1

‎09-23-2022 08:18 PM

HP Recommended

Hello @rhopk48309 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <device manager>

- Expand <Network adapters>

--->>> Send screenshot

 

(3) Please report your results

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