• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎07-25-2024 02:47 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hi! I have a HP Elitebook 850 G5 and a duplicate sim card. I would like to use this sim card whenever I do not have access to ethernet/wifi or if the connection is dodgy or highly restrictive. I'm fairly sure Windows should automatically detect the card and present the option for cellular connection. However nothing happens when I slide it in, and I also cannot find any WWAN drivers in device management. I tried installing SP142400 that is HP XMM7360 WWAN driver from the website. but the installation does not continue that is , it crashes while running cmd program

Category:
2 people had the same question
1 REPLY 1

‎07-25-2024 06:34 AM

HP Recommended

Hi:

 

Every Elitebook G5 has a SIM card slot.

 

What 90% of them don't have is the optional WWAN adapter that is needed to connect to the cellular network.

 

All a SIM card does is authorize you to use your cellular provider's network.

 

Most likely your notebook does not have the WWAN hardware installed.

 

See chapter 5 of the service manual for the location of the WWAN adapter.

 

c06189562.pdf (hp.com)

 

I'm sure you will find that compartment empty and the antenna wires connected to nothing.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.