cancel
Showing results for 
Search instead for 
Did you mean: 
Error4o4
New member
2 1 0 0
Message 1 of 4
354
Flag Post

how to know if my device has bluetooth

HP Recommended
HP 15 TS NOTEBOOK
Microsoft Windows 8.1 (64-bit)

I have been trying everything to install Bluetooth  but nothing is working. So, is there any way to know if my device has Bluetooth installed in it? Can someone helpme

3 REPLIES 3
Paul_Tikkanen
Level 21
Level 21
135,170 124,526 20,722 31,813
Message 2 of 4
Flag Post
HP Recommended

Hi:

 

What is the full model number or product number of your notebook?

 

Use this guide to find that information...please do not post the serial number.

 

HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support

 

Also, what model wifi adapter does your notebook have?

 

The model of the wifi adapter will determine if your notebook has Bluetooth.

 

If you don't know, go to the device manager, click to expand the Network Adapters device manager category, and there you will find the name and model number of the wireless network adapter.

Was this reply helpful? Yes No
Error4o4
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

Product Name

HP 15 TS  Notebook PC

Product Number

J1Y21EA#ABU

 

Network Adapters

Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter

&

Realtek PCIe FE Family Controller

 

Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
135,170 124,526 20,722 31,813
Message 4 of 4
Flag Post
HP Recommended

Hi:

 

The Realtek RTL8188EE 802.11 bgn Wi-Fi Adapter is a single band, non-Bluetooth wifi adapter.

 

Your notebook does not come with built in Bluetooth.

 

You have two options to add Bluetooth.

 

1. Purchase a USB Bluetooth adapter.

 

2. Replace the internal RTL8188EE wifi card with this one...

 

Realtek RT8723BE 802.11bgn 1x1 Wi-Fi and Bluetooth 4.0 combination adapter   HP part # 753077-005.

 

You should be able to find the above model wifi card on eBay.

 

Search by the HP part number, not the model of the wifi card.

 

Below is the link to the service manual, where you can find the wifi card removal and replacement procedure...

 

HP 15 TouchSmart Notebook PCHP 15 Notebook PCCompaq 15 TouchSmart Notebook PCCompaq 15 Notebook PC M...

 

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation