hp envy 6400 printer printing only blank pages

[hhoefer]

envy 6400 printer

[Sneha_01]

Hi @hhoefer,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Envy 6400 printer is printing only blank pages, there are several potential causes and solutions to consider. Here's a comprehensive troubleshooting guide to help resolve the issue:

1. Check Ink Levels:

• Ink Levels: Ensure that the ink cartridges are not empty. You can check ink levels through the HP Smart app or the printer’s control panel.
• Replace Cartridges: If any cartridges are low or empty, replace them with new ones.
• Proper Installation: Make sure the cartridges are installed correctly and are securely seated in their slots.
• Cartridge Seals: Ensure that any protective seals or tape on the cartridges have been removed.

2. Clean Printheads:

• Access Cleaning Tool: From the printer’s control panel or the HP Smart app, navigate to the maintenance section and select the option to clean the printheads.
• Run Cleaning Cycle: Follow the instructions to run the printhead cleaning cycle. This can help clear any clogs or dried ink.
• Turn Off Printer: Turn off and unplug the printer.
• Remove Cartridges: Carefully remove the ink cartridges.
• Clean Printhead: Use a lint-free cloth lightly moistened with distilled water or isopropyl alcohol to clean the printhead contacts and the area where the cartridges make contact.
• Dry Thoroughly: Make sure everything is completely dry before reassembling the printer.

3. Check Printer Settings:

• Select Correct Mode: Ensure that the print quality settings are not set to “Draft” or “Economy” mode, as this can sometimes cause blank pages if there’s an issue with ink flow.
• HP Smart App: Adjust print settings using the HP Smart app or printer settings menu.
• Print Test Page: Use the printer’s control panel or the HP Smart app to print a test page. This can help diagnose issues with print quality and verify if the printer is functioning properly.

4. Check Software and Drivers:

• Visit HP Website: Go to the HP support website and download the latest drivers for your HP Envy 6400 printer.
• Install Updates: Follow the instructions to install the latest drivers.
• HP Smart App: Ensure that you have the latest version of the HP Smart app installed on your computer or mobile device.

5. Perform a Printer Reset:

• Power Cycle: Turn off the printer, unplug it from the power source, wait for 30 seconds, and then plug it back in and turn it on.

Factory Reset:

• Access Reset Option: From the printer’s control panel, navigate to “Setup” > “Printer Maintenance” > “Restore Defaults” or similar option.Follow Instructions: Confirm the reset and follow the on-screen instructions.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support