hp envy x360 ping spikes

[amiel2301]

My ping (ms) keeps spiking while playing light games like league of legends, its not my wifi as my ping is stable on my other laptop when playing. jive tried installing latest drivers and so on but its still not stable. i just got this laptop a few days ago. 

[The_Fossette]

@amiel2301,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are getting high pings when you play games.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

If you continue facing the issue, then uninstall the wireless card driver from the device manager and then download and install it from the above link.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[amiel2301]

Ive tried intsalling those again and its still spiking, i went to currys support team as well to try and fix it but they just told me to disbale start up apps and i did but that didnt work. 

[The_Fossette]

@amiel2301,

Are you connected to 2.4GHz or 5GHz frequency?

Have you checked with your Internet service provider?

Meanwhile, I recommend you follow the below steps and check if it helps.

Reset the TCP/IP settings on your PC:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.

4. Restart your PC and test.

It may also help to reset the winsock catalogue:

1. Go to your start screen/menu and type CMD.

2. Right click on the command prompt icon and chose Run as administrator.

3. In the window that opens type "netsh winsock reset" without quotes, and press enter.

4. Restart your PC and test.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[amiel2301]

its a 2.4. Yh ive checked and tried those today as well, my avg ping is going down but the spikes are still there. And thanks for helping  🙂

[Echo_Lake · Accepted solution]

@amiel2301
Thank you for posting back. 

If you've tried and yet, could not get any update from HPSA, you could access this link to get some latest drivers: Click here

Please also try below step to see it will improve the issue:

1. Open Device Manager  

2. Open Network adapters  

3. Locate and right-click the Wi-Fi Adapter and then left-click on Properties  

4. Click the Power Management tab  

5. uncheck the checkmark on "Allow the computer to turn off this device to save the power" and then hit OK

If the issue persists, please run a hardware test on the Wireless card to identify the issue: Click here for steps.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.