hp laptop 17 cn2165cl has dead battery, will not turn on and will not charge.

[Mmjb]

hp laptop 17 cn2165cl will not charge, battery is dead and will not turn on! The power cord is good at 19.75 Volts. I never experience any like this. Its less than 2 years old and of course the warranty has already expire. Any help will deeply appreciated, Thank You, JamesB.

[Jos1_]

Hello Mmjb, if you say that the battery does not charge and if you put the charger in, the laptop turns on, the battery has exhausted its useful life and you will have to change it.

Greetings.

[Mmjb]

Hello Jos1_

Thank you for relying. The laptop does not turn on. The battery is not removable, I would have to unscrew the bottom panel to get the battery out. I will try to remove the battery and I’ll let you know what happens next. Thank you again!

[Jos1_]

Hello Mmjb, you're welcome to help you, you've already commented if the problem is solved.
Greetings