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‎07-19-2023 02:28 PM

HP Recommended
Product: HP Notebook - 15-f271wm (ENERGY STAR)

I am having problems with my hp laptop not being able to connect to wifi but all other devices in the house are connected.

 

Category:
3 REPLIES 3

‎07-19-2023 04:11 PM

HP Recommended

@LizzieB35 

 

The specs of your machine is

 

             https://support.hp.com/au-en/document/c04791522

 

It ONLY has  1x1 802.11b/g/n WLAN  adapter which supports 2.4GHz networks only. Please allow your router to broadcasy DUAL bands, your machine well "see"2.4GHz SSID and allow you to connect.

 

Regards.

BH
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‎07-19-2023 04:37 PM

HP Recommended

Banhien, 

In simple non tech person terms WHT does the mean. The internet that we have is 2.4 GHz 

I am not very knowledgeable when it comes to computer lingo

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‎07-19-2023 04:52 PM

HP Recommended

I called Hp and all they would tell me is it is a software drive issue 

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