04-26-2016 09:25 PM
my laptop runs win8 os, recently when i had kept it for updating.....it restarted installing updates but failed to download and update wireless button driver" and "Media Tek WLAN Ralink RT3290 802.11bgn Wi-Fi Adapter"...... since then unable to connect to any wireless networks........plz help me solve the issue..
do i need to install drivers manually? if so plz let me know....thanku in advance
Solved! Go to Solution.
04-27-2016 05:30 PM - edited 04-27-2016 05:36 PM
Welcome back to the HP Forums!
I understand the WiFi is no longer working on your HP Pavilion 15-e015tx. I want to help you resolve this issue.
Please start with a hard reset. After that, perform the steps in this wireless troubleshooting document:
You can also try rolling back the drivers.
1. Press the Win + R keys
2. Type "devmgmt.msc" and then click "OK"
3. Click on the "view" tab, then "show hidden devices"
4. Scroll down and select the "Network adapters" option
5. Right-click on the RT3290 Wi-Fi adapter, then select "Properties"
6. Pick the "Driver" tab
7. Click on "Roll Back Driver"
Thank you, I look forward to the results!
04-27-2016 10:38 PM
04-28-2016 10:07 AM
Thank you for the reply!
The hard reset will not erase any data unless it is not saved, be sure to save your work before performing a hard reset.
Once that is done, continue on with the rest of the troubleshooting steps.
Let me know how it goes!
05-06-2016 08:44 AM
that didn't worked....even i made factory reset also, still the same problem...later i took it to hp authorised service centre but they said it doesn't have any problem, when they checked there it got connected to there wireless network....but later when i checked in my residence its same problem...previously i used to connect to 4 networks now its not even connecting to any of those...but connects to mobile hotspot.....i'am fed up of this...actually wats the problem i'am not getting....plz help ...thanx in advance
05-06-2016 10:33 AM
Thank you for getting back to me,
I see you have completed a factory reset, and have taken it to an authorized HP Service Center. I'm not sure what they would have completed, but what were the results of the document I posted initially?
I look forward to your reply!