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Spectare
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hp spectre x360 15 + windows could not automatically bind the IP protocol stack to network adapter

HP Recommended
Spectare X360 15
Microsoft Windows 10 (64-bit)

All of sudden the wifi stopped showing any connections, to resolve till now I have tried all the steps available over google which are as following -

 

a. update device driver for network adapter from HP product support page which is Intel Dual Band Wireless-AC 8265.

b. Reverting to the default network adapter properties settings.

c. Using Registry Editor to add a DhcpConnEnableBcastFlagToggle value.

d. Changing the Startup Type of AutoConfig to Automatic.

e. Reset IP and clear DNS cache.

f. Shutdown computer using Shift key.

g. Reseting the Windows and starting from a clean slate.

h. Moreover the Windows is showing network adapter in healthy state, so it doesn't seems to be an hardware issue either.

 

Nothing seems to work, please help.

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
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@Spectare Welcome to HP Community!

 

I understand that Wifi is not working.

 

As you have stated that you have performed the possible troubleshooting steps.

 

I would request you perform the wireless module test and check.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Wireless module and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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