hp victus 16 r1041nt bluetooth problem

[orhaan]

Hello,

I just bought a new HP Victus 16 r1041nt laptop. I have installed all drivers from HP site. I can not connect any device on bluetooth. When i check device manager, there is  bluetooth devices as below. I can turn on and of bluetooth at bluetooth devices. When i try to pair a bluetooth device, the PC did not show any devices. After searching it did not find any devices. I try to remove generic bluetooth device, then try to update driver, every time windows find same driver as "generic bluetooth adapter". I try to manually add realtek bluetooth driver and intel bluetooth driver from HP driver page. But again PC did not find any bluetooth devices and i can not connect or pair any device. When i try to update bluetooth driver from device manager while intel or realtek drivers were instelled, windows change them with generic bluetooth adapter. and it said best driver for bluetooth. I can not succeed to connect or pair any bluetooth devices on my PC properly. Even, pc can not find any bluetooh device after searching. I think that caused by wrong bluettoh driver and i can not find any proper driver for it. I also try to update with HP support asistand, again "generic bluetooh device" were added. Could you help me for solving this issue?

[Nal_NR]

Hi @orhaan,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with Bluetooth

Fabulous analysis. Spectacular diagnosis of the issue before posting. Kudos to you for that.

If you have performed all the steps from this document and still having issues, I recommend you contact phone support. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[orhaan · Accepted solution]

Hello Elohi_NR,

I solved problem with realtek driver which is followed. 

https://ftp.hp.com/pub/softpaq/sp136501-137000/sp136563.exe

I find this driver advice at following topic. Thank you for your kind help.

https://h30434.www3.hp.com/t5/Desktop-Wireless-and-Networking/Generic-Bluetooth-Radio-Error/td-p/842...

Thank you

[Nal_NR]

Hi @orhaan,

Great to know that, you got the issue fixed. 

If you need further assistance, feel free to reach out to us.