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‎12-15-2016 09:12 AM

HP Recommended
Product: hp6560b
Operating System: Microsoft Windows 10 (64-bit)

hello, i have a hp 6560b probook . have upgraded hd and ram... working well i just cant seem to get the bluetooth on or find drivers /software for it been to hp web site and downloaded the closest one win7 software but when i go to install the current os blocks it... any sugestions on more current drivers/software etc...thks steve

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-15-2016 09:23 PM

HP Recommended

Dear Customer,

 

  1. Right-click the hardware (Bluetooth) in device Manager
  2. Go to Details tab
  3. Select the property as Hardware IDs
  4. Please provide the value present there so that we can identify the correct driver needed for this device.

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎12-15-2016 09:23 PM

HP Recommended

Dear Customer,

 

  1. Right-click the hardware (Bluetooth) in device Manager
  2. Go to Details tab
  3. Select the property as Hardware IDs
  4. Please provide the value present there so that we can identify the correct driver needed for this device.

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

Was this reply helpful? Yes No
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