i cannot connect to my wireless wifi, I have tried several fixes and it pops up saying connected us

[DRuby]

I cannot connect to my wifi. It was working fine and then just stopped connecting. I have an HP ENVY x360. I have tried several things and it gives me I am using a virtual network that we cannot test.

[Elohi_NR]

Hi @DRuby ,

Welcome to the HP Support Community. 

I'd be happy to help you! 

I understand that you are facing issues with connecting your laptop to wifi.

Check the wireless signal

• Check the wireless button or key to confirm the wireless signal is on.
• Locate the wireless key or button. This could be an image of an airplane or a wireless signal .
• Press the button once, wait 10 seconds, and then observe any changes to the wireless connection icon in the notification area and to the LED light on the wireless button or key.
• If the button or key does not have a light, hover your mouse over the wireless connection icon in the notification area of the taskbar to see the current connection status.
• If the wireless signal turns on: Connect to the internet again.
• If the wireless signal is turned off: Press the button or key again, and then try to connect to the internet again.

Update hardware drivers

• Use Device Manager to update hardware drivers such as the graphics, audio, wireless, or other drivers for your computer.
• In Windows, search for and open Device Manager.
• In the list of devices, select Mice and other pointing devices.
• Right-click the wireless adapter, select Update driver, and then follow the instructions to install the updated driver.
• 
• Restart the computer to complete the installation of the updates.

Perform the remaining steps from this document.

Hope this helps! Keep me posted for further assistance.
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