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‎11-21-2018 02:05 AM

HP Recommended
Product: hp envy x2 pc
Operating System: Microsoft Windows 8.1 (32-bit)

photo of the errorphoto of the error

5 REPLIES 5

‎11-22-2018 08:32 AM

HP Recommended

Hi

Can you give the full model you have please.

Or try WinKey + R and msinfo32

SKU on line 9.

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‎11-23-2018 04:16 AM - last edited on ‎11-23-2018 07:51 AM by Retired

HP Recommended

Serial Number : [edited]

 

Product Number : C0U45EA#ABZ

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‎11-23-2018 07:07 AM - edited ‎11-23-2018 07:08 AM

HP Recommended

Hi

Please delete your serial number, its not allowed.

So you have a HP ENVY x2 11-g001el

There a 3 drivers available...

Broadcom Bluetooth 4.0 Software and Driver

12.0.0.80205.5 MBOct 31, 2013
Download 
 Broadcom Near Field Communication (NFC) Driver
1.0.0.40204.6 MBNov 5, 2013
 Download
 Broadcom Wireless LAN Driver for Microsoft Windows 8
5.93.97.1083.6 MBNov 6, 2013
 Download

 

Which specific driver is failing?

 

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‎11-24-2018 12:08 PM

HP Recommended

Broadcom Wireless LAN Driver for Microsoft Windows 8

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‎11-24-2018 05:14 PM

HP Recommended

Please try this...

 

Copy, Paste and Save in Notepad, as LBB.bat and double click to run.
Post anything non-personal, but relevant please.

@ECHO OFF
getmac
netsh lan show interfaces
netsh wlan show drivers
netsh wlan show interfaces

systeminfo
PowerShell -Command "Get-NetAdapter"
PowerShell -Command "Get-NetAdapter -Name * | Format-Table -View Driver"
PowerShell -Command "GIP -Detailed"
PowerShell -Command "Test-NetConnection"

PAUSE

Just to verify that the installed adapter is functioning.

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