i have 8610 printer wireless conections problems

[JALLAN1]

I have a 8610 pro printer  and wireless router.  Everyone in the house has printed to it with no problems  When I try! I get printer (offline)

 I went to printer settings and printed a sheet of info and the sheet tells me that I am (online).  So am assuming there is some kind of a problem ??

(How can Iprint a info sheet if the printer is offline)     (By the way it was printing yesterday.)

THANKS IN ADVANCE ---- Jallan

[Chimney_83 · Accepted solution]

Greetings @JALLAN1, 

Welcome to HP Forums and Thanks for the post. 

I understand that you are unable to print from one of your computers as the printer is coming up as offline, is that right?

Not to worry, I will be glad to help. 

Are you using a dual band router?  Note: HP Printers do not work or connect to 5Ghz networks. If you are using a dual band router, please give different names to 2.4Ghz and 5 Ghz networks and connect the printer to the 2.4Ghz network. 

Recommend you assign a static IP address to your printer by following the procedure mentioned below and it should resolve the issue you are facing. 

• Obtain the IP address of the printer (which can found by pressing the “wireless” icon on the printer control panel)
• Enter the IP address on the web browser (Ex: chrome, IE) to enter the printer EWS page.
• Go to the “Network” tab, click on “Wireless (802.11) then click on “Network address (IPV4)
• Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
• Click on the radio button which says “Manual DNS server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Let me know if this helped. 

[JALLAN1]

THANKS TO ALL PROBLEM IS FIXED

JALLAN1

[Chimney_83]

Thanks for the reply and glad that the issue is resolved.

Please do post your technical queries on our Forums for assistance.