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importing from camera

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HP Chromebook

I cannot get pictures to import from any device I have tried external hardware or a Samsung camera

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I reviewed your post and I understand that you are unable to import photos from your Camera.


Don’t worry, I assure you I will try my best to get this sorted.


What is the product number of your computer?


Meanwhile, I recommend you follow the below steps and check whether the issue is resolved.


Step 1: Connect the SD card or Camera

  1. Sign in to your Chromebook.
  2. Remove the SD card from your camera.
  3. Insert the SD card into the SD card slot on your Chromebook.


Step 2: Back up photos

  1. On your Chromebook, the Files app will open .
  2. Select Import .
  3. Your Chromebook will automatically find photos that you haven’t saved to Google Drive. Sometimes, this scan will take a while.
  4. In the window that appears, select Back up.
  5. When your Chromebook is done backing up your photos, you'll see Import done .

If your Files app doesn't open automatically:

  1. In the corner of your screen, select the Launcher  and then Up arrow .
  2. Select Files .
  3. Select the name of your SD card or phone, then open the DCIM folder.

Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

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