internet issues

[Klani]

please help one day randomly my Wi-Fi just stopped working there is no Wi-Fi button, or it will say Wi-Fi not available I have watched countless YouTube videos and read many hp articles and nothing has work this is my last restore please help.

[Kuroi_Kenshi]

Hi @Klani,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Wi-Fi Settings:

• Network & Internet Settings: Open settings by pressing Win + I, navigate to "Network & Internet," and ensure that Wi-Fi is enabled.
• Airplane Mode: Ensure that Airplane Mode is turned off. You can find this setting in the Action Center or Network & Internet settings.

Use Windows Troubleshooter:

• Go to "Settings" > "System" > "Troubleshoot" > "Other troubleshooters," and run the "Network Adapter" troubleshooter to diagnose and fix issues.

Update or Rollback Network Drivers:

• Press Win + X and select "Device Manager."
• Expand "Network adapters" and right-click your Wi-Fi adapter (often named with "Wireless" or "Wi-Fi").
• Choose "Update driver" and select "Search automatically for updated driver software." If this doesn’t work, right-click again and choose "Properties" > "Driver" tab > "Roll Back Driver" if the option is available.

Reinstall Network Drivers:

• In Device Manager, right-click the Wi-Fi adapter and select "Uninstall device." After uninstalling, restart your laptop, and Windows should automatically reinstall the correct drivers.
• Alternatively, download the latest drivers for your specific model from the HP Support website and manually install them.

Check Network Services:

• Press Win + R, type services.msc, and press Enter.
• Ensure that the following services are running: "WLAN AutoConfig," and restart them if necessary.

BIOS Settings:

• Enter BIOS during startup by pressing the appropriate key (usually F10 or Esc on HP laptops) and ensure that the wireless network option is enabled.

Network Reset:

• Navigate to "Settings" > "Network & Internet" > "Advanced network settings" > "Network reset." This will remove and reinstall network adapters and set other networking components back to their original settings.

Check for Windows Updates:

• Ensure your Windows 11 is up to date by going to "Settings" > "Windows Update" > "Check for updates."

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Klani]

this did not work for me is there any other solution I could try please anything will help.

[Garp_senchau]

@Klani, Welcome to HP Support Community,

Thank you so much for posting your query! My colleague @Kuroi_Kenshi is currently out, but don't worry – I’ll be taking over and making sure we get this sorted for you.

I recommend running a system test using the HP PC Hardware Diagnostics tool: HP PC Hardware Diagnostics | HP® Support

I truly hope these steps help get things back on track. If you have any questions or need any further clarification, just let me know – I’m happy to guide you through it and make sure everything works perfectly.

Take care, and I hope you have an amazing day ahead! 😊

Problem solved? 🎉 That’s fantastic! If you could mark this as the Accepted Solution, it would help others find their way here faster. And if you found this helpful, a simple ‘yes’ would mean a lot – it makes my day and gives this reply a little street cred! 🏅

Regards,

[Klani]

when I ran the tests everything came back fine but I still have no wifi

[Kuroi_Kenshi]

Hi @Klani,

Welcome to the HP Support Community! 

We're here to help you tackle that malfunction! Don't worry, we've got your back! 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,