internet remains connected in airplane more windows 11

[akakakakak]

Airplane mode button when clicked it is not disconnecting internet i.e. button changes the icon displaying airplane but internet continues to work.

Seems windows 11 issue and not specific to my laptop(tested in another laptop too)

Any solution?

[A_Gayathri]

Hi @akakakakak,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you're experiencing an issue where the Airplane Mode on your Windows 11 laptop doesn't turn off all wireless communication, specifically keeping the internet connection active. Here are a few steps you can take to troubleshoot and resolve this issue:
 

1. Check Airplane Mode Settings

• Go to Settings > Network & internet > Airplane mode.
• Ensure that both Wi-Fi and Bluetooth are toggled off when you enable Airplane mode.

2. Update Network Drivers

• Outdated or corrupted network drivers can cause issues with connectivity settings.
• Open Device Manager by pressing Win + X and selecting Device Manager.
• Expand Network adapters, right-click on your network adapter, and select Update driver.
• Choose Search automatically for updated driver software and follow the prompts.

3. Disable Fast Startup

• Fast Startup in Windows can sometimes cause issues with system settings.
• Go to Control Panel > Power Options > Choose what the power buttons do.
• Click on Change settings that are currently unavailable, and then uncheck Turn on fast startup (recommended).
• Click Save changes and restart your computer.

4. Reset Network Settings

• A network reset can help clear out any misconfigurations.
• Go to Settings > Network & internet > Status.
• Scroll down and click on Network reset.
• Follow the instructions and restart your computer when prompted.

5. Check for Windows Updates

• Microsoft frequently releases updates that can fix known issues.
• Go to Settings > Update & Security > Windows Update.
• Click on Check for updates and install any available updates.

6. Use the Command Prompt

Open Command Prompt as an administrator (right-click on Start and select Windows Terminal (Admin) or Command Prompt (Admin)).

Run the following commands one by one:

netsh winsock reset
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns
 

Restart your computer after running these commands.
 

7. Check for Hardware Issues

• If the issue persists, it may be a hardware-specific problem with the Airplane mode switch or wireless card.
• Perform a system hardware check using HP Diagnostics:
  • Restart your laptop and repeatedly press the Esc key until the Startup Menu appears.
  • Press F2 to open the HP PC Hardware Diagnostics.
  • Run the tests for the network adapter and wireless card.

Refer to this document: HP 15s-eq1000 Laptop PC (1L0Z7AV) User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[akakakakak]

Thanks for the suggestion, I used recovery tool to reset the laptop. All good now.

[A_Gayathri]

HI @akakakakak,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead! 

Gaya1239 

HP Support