internet service not allowing to connect with hotspot and other networks

[VCSplen]

internet service on HP desktop not allowing to connect with hotspot and it is only allowing the current wifi network but not any other networks. how to disconnect the current network and allow hp to connect it to other networks?

[Max3Aj]

@VCSplen, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're having trouble connecting your HP ENVY Desktop PC TE01-2000i to networks other than your current Wi-Fi, such as mobile hotspots or other Wi-Fi networks. Let's walk through the steps to resolve this issue.

Forget the Current Network

To disconnect and remove the current Wi-Fi network:

1. Click on the Wi-Fi icon in the taskbar.
2. Select Network & Internet settings.
3. Click on Wi-Fi > Manage known networks.
4. Find your current network, click it, and select Forget.

Try Connecting to a Different Network

1. Click the Wi-Fi icon again.
2. You should now see a list of available networks.
3. Select your mobile hotspot or another Wi-Fi network.
4. Enter the password and click Connect.

Check Network Adapter Settings

Sometimes, network profiles or adapter settings can restrict connections:

1. Press Windows + X and select Device Manager.
2. Expand Network adapters.
3. Right-click your Wi-Fi adapter (e.g., Realtek, Intel) and choose Update driver.
4. Select Search automatically for drivers.

Run the Network Troubleshooter

1. Go to Settings > System > Troubleshoot > Other troubleshooters.
2. Find Network Adapter and click Run.

Reset Network Settings (if needed)

If the issue persists:

1. Go to Settings > Network & Internet > Advanced network settings.
2. Click Network reset.
3. Restart your PC after the reset.

HP PCs - Troubleshooting Wireless Network and Internet (Windows 10) | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support