laptop freezing or runs slow

[scorpiotimes2]

For a couple of weeks I have been having issues either connecting or staying connected to my WiFi. The other day it just couldn't find the WiFi at all. It kept saying something about Realtek Ethernet not working. I looked on forums which suggested deleting the broken driver from device manager. I did and now have no connectivity issue,however since doing that? The laptop freezes or is very slow,also the busy circle on the cursor stays circling.. How do I fix that and get my laptop working normal again?

[The_Fossette]

Hi @scorpiotimes2

Welcome to the HP Forums!

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

I reviewed the post and I understand that you are unable to connect to your Wi-Fi network.

I’d love to help!

Follow the steps in the below link to resolve this issue.

http://hp.care/2c86VnP

For slow performance and freezing issue follow the steps in the below link.

http://hp.care/2bMqwZD

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care!

Cheers!

[scorpiotimes2 · Accepted solution]

I tried a system restore yesterday and it was still freezing and lagging. Not sure what else to do. Am I going to have to restore to factory settings? I can try the restore again, but not sure what else to do. I am semi computer illiterate.

Well not sure what happened but I got a notification to update my Java. I did that and now my laptop seems back to normal! Yay! Thank you for your help.

[DavidSMP]

Hi @scorpiotimes2,

I thank you for your quick response and really glad that the computer seems to be working and is back to normal.  I hpoe it stays healthy and works great  for a long time.

Take care now and have a blessed weekend ahead. 😉

[scorpiotimes2]

@DavidSMP I thought I had it fixed but now it is still acting up. It now has trouble connecting to my wifi. The router and modem are fine. It keeps telling me that the ethernet network isn't working and gives me a (102) My laptop isn't that old. Unfortunately the warranty just ran out on March 19 of this year. I really like my laptop and just want to get it online again. Please, I hope you can help.

[The_Fossette]

Hi @scorpiotimes2

Thanks for the reply.

I understand that you are having trouble connecting to your Wi-Fi network.

Follow the steps in the below link to fix this issue.

http://hp.care/2fsiEjj

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!

[scorpiotimes2]

@The_Fossette      I followed the steps and I did get back on to the wifi. It did lose connectivity, but  reconnected after a few seconds. I have also read and had it suggested to me that maybe a USB network adapter may work too. Is that a possibility and could you reccomend a good one? I appreciate all your help you have given me. I hope restoring the settings using the BIOS worked.

[The_Fossette]

Hi @scorpiotimes2

Thanks for the reply.

Perfect, I am really glad to hear that the issue is fixed.

You can purchase any USB network adapter and I am sure it should work fine with your computer.

If any other questions arise, please feel free to write back to me.

Take care!

Cheers!

[scorpiotimes2]

Hello again. I bought a Belkin N300 came home installed it, when I checked on device manager it has a yellow caution symbol.  When I click on properties it tells me Windows cannot load, the file may be corrupted and gives a code 39.

How can I get it to recognize the adapter and work properly? Do/should I uninstall the realtek family controller or disable it? The disc that came with the adapter says for windows Xp,Vista,7 and 8. My laptop came with 8 I upgraded to Windows 10.Should I go back to Windows 8. I will do anything at this point.