laptop not woking on battery

[osprey96]

my laptop works only on plugged in . this issue is started 2 weeks ago . so i thought the issue was with battery . then using hp suppoet assistant i checked batterry status , it showed ok, no problem with it. also in desktop taskbar  it shows fully charged. so when i remove ac adapter .it shutsdown suudenly . but in last week for 2 days again it started working fine . which confirmed there is no issue with battery. what should i do now ?,Please someone  help me 

[DavidSMP · Accepted solution]

Hi @osprey96,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with the battery not holding charge and shuts down without any indication. I will be delighted to assist you here.

Superb description and spectacular troubleshooting and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did you update the bios and chipset drivers?
• Did you run diagnostics on the battery?

For now please try these steps:

Please uninstall the ACPI battery drivers from device manager by following these steps:

• Right-Click on start button> click device manager> expand Batteries>then select all the drivers including the ACPI drivers and uninstall it one at a time. Then restart the computer and check again.

• If it does not get resolved, then calibrate the battery and restore the power plan to defaults. Link to calibrate the battery and restore power plan to defaults: http://hp.care/2syuGOs

  Then update the bios and chipset drivers from this link http://hp.care/2syreDe and follow the on-screen instructions.

• Also go to power options>change plan settings under balanced option> advanced power settings> Low battery level> on battery> change it to 20%

• Do the same for plugged in also.
• Critical Battery level > change it to 10%
• Plugged in > also to 10%
• Low battery notification>  change it to on
• Plugged in also change it to on.
• Low battery action > Change it to Do nothing
• Plugged in > change it to do nothing
• Reserve battery level> change it to 10%
• Plugged in> change it to 10%
• Then check if it gets resolved and shows the battery notification when the battery levels deplete.

• For further assistance, please follow all the relevant steps that match your current issue from this link: http://hp.care/2syheXK
• Also, make a note of any failure code for a failed component like the battery or adapter (charger)
• Please re-calibrate the battery as well from this link: http://hp.care/2symZV5

• Some tips to enhance battery life:

• Please always charge the battery to 100% and use it on battery standby.
• Then when the charger is plugged in, there is no issue here. However, when you continue to sue the computer on battery standby, make sure to drain down the battery to lower than 15% before recharging the battery again.
• One in a while, for example, once in 15 days, save up all your work when the battery shows a notification that it is low on charge and allow it to drain down completely before charging again, which enhances the battery’s life and performance.
• This across devices like camera, cell phone or notebook.
• This is because, with each charge and discharge, the battery completes 1 charging cycle and the life cycle of the battery diminishes.
• The battery has a life cycle of a standard amount of charges and discharges only. (depends on the size of the battery)
• It is never a good idea to charge the battery to 100% and deplete 30% of its charge and connect the charger to it again.
• Because you lose out on 70% of its remaining charge and complete only battery charging cycle if you plug the charger back to charge the battery.
• As it goes from 70% to 100% charge and completes 1 charging cycle.

Please check this link out to improve battery performance. There is an associated video included as well. Link HP Notebook PCs - Improving Battery Performance (Windows 10, 8, 7):http://hp.care/2syuGOs

Please perform all these steps patiently as it is critical to resolving the issue.

It is more than likely that it is the battery and not the actual computer. 

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as“Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care and have a blessed week ahead 🙂

[osprey96]

uninstalling battery driver worked for me , thanx for the help

[A4Apollo]

Hi! @osprey96, I am the Mr.Robot. It looks like you were interacting with @DavidSMP, but he is out of the office today, so I'll take over from here.

Thanks for your prompt response and time.

I'm glad to know after uninstalling the battery drivers the issue got resolved.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day! 🙂

[DavidSMP]

Hi @osprey96,

It has been a fabulous experience working with you.  I thank you greatly for accepting this as a solution.  You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂