losing internet

[deedeemouse]

I'm trying to find out why I keep losing my internet connection. When I try certain diagnostic procedures they ask do I want to make changes to my computer. No is highlited but do I hit yes in order to proceed?

[Hawks_Eye]

Hi @deedeemouse 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for sharing that. It’s understandable how frustrating intermittent internet issues can be, especially when the diagnostics feel unclear.

When you're prompted with a message asking whether you want to make changes to your computer during a network diagnostic, it's typically part of a standard process that allows the tool to apply potential fixes. 

If nothing is highlighted but you're trying to proceed with troubleshooting, selecting "Yes" is usually necessary to allow the diagnostic utility to continue and attempt repairs.

Here are a few steps you can follow to help stabilize your connection:

 

Basic Troubleshooting

• Restart your laptop and router: Power off both devices, wait 30 seconds, then turn them back on.
• Check your Wi-Fi adapter: Open Device Manager, expand Network Adapters, and ensure your wireless adapter is enabled. If there's a warning icon, right-click and choose Update Driver.

 

Run Network Diagnostics

Use the built-in Windows Network Troubleshooter:

• Go to Settings > Network & Internet > Status.
• Click Network Troubleshooter and follow the prompts.

You can also run diagnostics using HP Support Assistant:

• Open the app from your taskbar or search for it in Windows.
• If it's not installed, you can download it from the HP Support Assistant page.

 

Advanced Steps

If the issue persists:

Reset your network stack:

1. Open Command Prompt as administrator.
2. Enter the following commands one at a time:
   netsh int ip reset
   netsh winsock reset
   ipconfig /flushdns
3. Restart your laptop.

Consider reinstalling your wireless drivers via Device Manager.

You’ll find more detailed guidance on this HP troubleshooting page.

If you’re still facing trouble after these steps, I can help walk you through more specific diagnostics. Just let me know what you've tried so far.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye