missing bluetooth drivers

[El-Rofeika]

missing bluetooth drivers

[Pallipurath]

Hi @El-Rofeika 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand that you are unable to find the Bluetooth Driver, I would request you to please follow the below steps and check if you are unable to install the drivers.

Confirm whether the computer has Bluetooth

If you cannot pair your computer with a Bluetooth device, you can use Device Manager to confirm whether your computer supports Bluetooth devices.

In Windows, search for and open Device Manager.

In Device Manager, look for Bluetooth or Bluetooth Radios in the list.

If Bluetooth is not displayed, your computer does not support it.

If Bluetooth is displayed, continue to the next step.

Make sure that the Bluetooth signal is on

If you cannot pair your computer with a Bluetooth device, you need to confirm that the Bluetooth device signal is enabled. When the Bluetooth device is turned off, you cannot pair an existing device, add a new device, or modify Bluetooth settings.

Open Device Manager, and then click the arrow next to Bluetooth or Bluetooth Radios.

If your device is displayed in the list, the Bluetooth signal is on. Continue to the next step.

If your device is not displayed in the list, right-click the Bluetooth card, select Enable device, and then try to pair.

Remove any wireless interference

If you cannot pair your computer with a Bluetooth device, you need to remove any wireless interference between the Bluetooth device and your computer. The Bluetooth wireless signal between your computer and device might be too weak to make a good connection.

Be sure that the device is on and discoverable.

Check for and turn off Bluetooth on any other devices that are not being used.

Move the computer and device closer together, usually within 10 m (33 ft).

Be sure that there are no objects between your computer and device. Objects such as TVs, microwaves, cordless phones, or other wireless devices can weaken Bluetooth signals.

Try to pair the device.

https://support.hp.com/us-en/document/ish_3940873-3521181-16 Please follow the link for more guidance

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!