mouse cursor jumps around the screen on certain sites

[Moombara]

mouse cursor jumps around the screen on certain sites

[Nal_NR]

Hi @Moombara,

Welcome to the HP Support Community. 

I'd like to help!

I have read about your HP Envy X360  Notebook and the cursor jumps while typing.

Don't worry though as I have a few steps to determine the issue and find a solution as well,

• Go to your device manager (Right-click Computer, click Manage, and select Device Manager) 
• Right-click the device name in the list that corresponds to your keyboard 
• Click update software driver, click browse the computer for drivers 
• Click search from a list of existing drivers 
• Uncheck show compatible hardware 
• Select Microsoft on the left side 
• Select Microsoft Basic Mouse.  
• Click next and install the driver.  

Then restart your computer in normal mode, and if the keyboard and mouse work, reinstall the drivers from the HP Website.  

I also, recommend you uninstall any generic synaptic drivers showing up for the touchpad under hidden devices from the device manager: 

Click Start, point to All Programs, point to Accessories, and then click Command Prompt. 

At a command prompt, type the following command, and then press ENTER: 

set devmgr_show_nonpresent_devices=1 

Type the following command a command prompt, and then press ENTER: 

start devmgmt.msc 

Troubleshoot the devices and drivers in Device Manager. 
NOTE: Click Show hidden devices on the View menu in Device Manager before you can see devices that are not connected to the computer. 

When you finish troubleshooting, close Device Manager. 

Type exit at the command prompt. 
 
Note that when you close the command prompt window, the Window clears the devmgr_show_nonpresent_devices=1 variable that you set in step 2 and prevents ghosted devices from being displayed when you click Show hidden devices. 

And then download a new version of the synaptic drivers using this link: Click here

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Moombara]

Sorry for the late reply. Thanks for the advice, but it didn't help. I installed Windows 11 but that didn't fix the problem either. The mouse cursor keeps moving to the top right corner of the screen when I'm browsing CERTAIN websites.

[Nal_NR]

Hi @Moombara,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!