my HP wireless mouse X3000 scroll button not working properly

[BertinGeorge]

Hello,

My HP wireless mouse X3000 not scrolling properly, when i try to scroll down 4 or 5 line it will scroll down to 5 and move upwards to 1st or 2 nd line.

i have updated the driver and cleaned the mouse . But not working

Kindly suggest a solution

Regards,

Bertin

[atharva_gp]

@BertinGeorge,

Thank you for reaching out to the HP Support community!

Let's try these steps:

1. Try using the mouse on a different surface. For instance, if you are using an optical mouse on a glossy surface, use a mouse pad.
2. Try to connect the USB receiver to a different port.
3. Try the mouse on another computer
4. Change the Batteries on the mouse and check.
5. Run the HP Hardware Diagnostics to test the attached mouse

• In the HP PC Hardware Diagnostics Windows section, click Download Diagnostics Windows.
• Follow the on-screen instructions to download and install the software.
• In Windows, search for HP PC Hardware Diagnostics Windows, right-click the app in the search results and then select Run as administrator.
• The HP PC Hardware Diagnostics Main Menu displays.
• Click Component Tests.

            

• On the Component Tests menu window, click Input Devices, and then select Mouse/Touchpad Pointer Test and Mouse/Touchpad Drag and Drop Test.
• Click Run once 

           

• Follow the on-screen instructions to test the functioning of the attached mouse.

• Follow the on-screen instructions to test the functioning of the attached mouse.

  When you complete the tests, the test results display on the screen.

  • If the mouse passed the tests, click Finish, close the tool, and then restart the computer.

  • If the mouse failed the tests, write down the failure ID (24-digit code) and share the failure ID.

Let me know if this information helps. 

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