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‎12-05-2020 09:08 AM

HP Recommended
Product: hp pavilion g4 -1303au
Operating System: Microsoft Windows 10 (64-bit)

My bluetooth is not searching any device.I triied everything but its not working

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-05-2020 09:44 AM

HP Recommended

Hi:

 

I believe this will work for you...

 

Go to the device manager.

 

Click to expand the Bluetooth device manager category.

 

Do you see a Generic Bluetooth adapter listed there, or do you see a Qualcomm Atheros AR3012 Bluetooth adapter listed there?

 

If you see a Qualcomm Atheros AR3012 Bluetooth adapter listed there, you need to uninstall that device, and check the uninstall driver box, restart the PC, and it should show up as a generic Bluetooth adapter.

 

To do that, right click on the Qualcomm Atheros AR3012 Bluetooth adapter, select uninstall, and check the uninstall driver box.

 

Then restart the PC, and now you should see a Generic Bluetooth adapter.

 

If you first see a Generic Bluetooth adapter listed there, then proceed directly to the first driver install step.

 

I have the two driver files that you need to fix the problem, which I zipped up and attached below.

 

So here is what you do...

 

Download and unzip the two driver files I attached below to their folders.

 

Do not do anything with the files in the folders.

 

Go to the device manager, click on the Generic Bluetooth device listed there.

 

Click on the driver tab, Click on Update driver.

 

Select the Browse my computer for drivers option, and browse to the first driver folder 10.0.1.15.

 

Make sure the Include subfolders box is checked and the driver should install.

 

Then see if you can connect to a Bluetooth device.

 

If you can, then  update that driver to the second one.

 

Go back to the device manager.  Click on the Atheros AR3012 Bluetooth device.

 

DO NOT uninstall the Atheros AR3012 Bluetooth device this time.

 

Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for drivers option, and browse to the 10.0.1.22 driver folder you unzipped.

 

Make sure the Include Subfolders box is checked and the driver should install.

 

 

View solution in original post

Atheros Bluetooth 10.0.1.15.zip
Atheros Bluetooth 10.0.1.22.zip
Was this reply helpful? Yes No
5 REPLIES 5

‎12-05-2020 09:15 AM

HP Recommended

Hi:

 

What model wifi adapter does your notebook come with?

Was this reply helpful? Yes No

‎12-05-2020 09:24 AM

HP Recommended

Qualcomm Atheros AR9485 802.11blgn wifi adapter

Was this reply helpful? Yes No

‎12-05-2020 09:44 AM

HP Recommended

Hi:

 

I believe this will work for you...

 

Go to the device manager.

 

Click to expand the Bluetooth device manager category.

 

Do you see a Generic Bluetooth adapter listed there, or do you see a Qualcomm Atheros AR3012 Bluetooth adapter listed there?

 

If you see a Qualcomm Atheros AR3012 Bluetooth adapter listed there, you need to uninstall that device, and check the uninstall driver box, restart the PC, and it should show up as a generic Bluetooth adapter.

 

To do that, right click on the Qualcomm Atheros AR3012 Bluetooth adapter, select uninstall, and check the uninstall driver box.

 

Then restart the PC, and now you should see a Generic Bluetooth adapter.

 

If you first see a Generic Bluetooth adapter listed there, then proceed directly to the first driver install step.

 

I have the two driver files that you need to fix the problem, which I zipped up and attached below.

 

So here is what you do...

 

Download and unzip the two driver files I attached below to their folders.

 

Do not do anything with the files in the folders.

 

Go to the device manager, click on the Generic Bluetooth device listed there.

 

Click on the driver tab, Click on Update driver.

 

Select the Browse my computer for drivers option, and browse to the first driver folder 10.0.1.15.

 

Make sure the Include subfolders box is checked and the driver should install.

 

Then see if you can connect to a Bluetooth device.

 

If you can, then  update that driver to the second one.

 

Go back to the device manager.  Click on the Atheros AR3012 Bluetooth device.

 

DO NOT uninstall the Atheros AR3012 Bluetooth device this time.

 

Click on the driver tab.  Click on Update driver.

 

Select the Browse my computer for drivers option, and browse to the 10.0.1.22 driver folder you unzipped.

 

Make sure the Include Subfolders box is checked and the driver should install.

 

 

Atheros Bluetooth 10.0.1.15.zip
Atheros Bluetooth 10.0.1.22.zip
Was this reply helpful? Yes No

‎12-05-2020 11:03 AM

HP Recommended

Thanku so much its working

Was this reply helpful? Yes No

‎12-05-2020 12:07 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
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