my laptop connects to a hotspot but it does not connect to wifi

[Daisy328]

laptop connects to the hotspot on the phone. it does not reach the gateway. it shows the available Wi-Fi, but it does not connect to the internet

[A_Gayathri]

Hi @Daisy328,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Notebook 14-dq1035cl is having trouble connecting to your home Wi-Fi, but it connects to a mobile hotspot. This issue could stem from various causes, such as network settings, Wi-Fi drivers, or the router. 

Here's a step-by-step guide to troubleshoot the issue:
 

1. Forget Wi-Fi Network and Reconnect

• Open Settings > Network & Internet > Wi-Fi.
• Under Manage known networks, find your Wi-Fi network and select Forget.
• Reconnect to your Wi-Fi by selecting the network from the list and entering your password.

2. Reset Network Settings

• Go to Settings > Network & Internet > Advanced network settings.
• Scroll down and click Network reset. This will reinstall the network adapters and set all network settings back to default.
• Reboot your laptop after the reset and try connecting to the Wi-Fi again.

3. Check for Driver Updates

• Press Win + X and select Device Manager.
• Expand Network adapters, right-click on your Wi-Fi adapter, and select Update driver.
• Choose Search automatically for drivers.
• If no updates are found, you can also visit the HP Support website to download and install the latest Wi-Fi driver for your laptop.

4. Change DNS Settings

Sometimes, incorrect DNS settings can block internet access.

• Go to Settings > Network & Internet > Wi-Fi > Hardware properties.
• Under IP Settings, click Edit and change the settings from Automatic (DHCP) to Manual.
• Toggle IPv4 on and enter the following:
  • Preferred DNS: 8.8.8.8
  • Alternate DNS: 8.8.4.4
• Save the settings and reconnect to your Wi-Fi.

5. Disable Power Management for Wi-Fi Adapter

• Go to Device Manager again.
• Right-click your Wi-Fi adapter and select Properties.
• Go to the Power Management tab and uncheck the option that says Allow the computer to turn off this device to save power.
• Click OK and reboot.

6. Check Router Settings

If your laptop connects to a hotspot but not Wi-Fi, the issue may lie with your router. Try the following:

• Restart your router by unplugging it for 30 seconds and plugging it back in.
• Check if other devices (e.g., smartphones, tablets) are connecting to the Wi-Fi.
• Access your router's admin page and ensure that there are no restrictions (such as MAC address filtering) preventing your laptop from connecting.

7. Reset TCP/IP and Flush DNS

Resetting your network stack can fix many connectivity issues:

• Open Command Prompt as an administrator (search for "cmd" and right-click to run as admin).
• Run the following commands one by one:
  
  netsh int ip reset
  ipconfig /release
  ipconfig /renew
  ipconfig /flushdns
   
• Restart your computer after running these commands.

8. Use Compatibility Mode (If Driver Issues Persist)

If you suspect the Wi-Fi driver may not be fully compatible with Windows 11, you can try running it in compatibility mode:

• Download the Wi-Fi driver from HP’s website for an older version of Windows (e.g., Windows 10).
• Right-click the installer and select Properties > Compatibility.
• Select Run this program in compatibility mode for and choose Windows 10.
• Run the installer and see if it resolves the issue.

Refer to this document: HP Notebook 14-dq1035cl User manual

How to Troubleshoot Wireless Network Connection Problems in Windows 11 | HP Support 
 

I hope this helps. 

Take care and have a good day.

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