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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Wireless and Networking
- my laptop connects to a hotspot but it does not connect to w...

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09-11-2024 02:27 PM - edited 09-11-2024 02:28 PM
Hi @Daisy328,
Welcome to The HP Support Community.
Thank you for posting your query, I will be glad to help you.
I understand your HP Notebook 14-dq1035cl is having trouble connecting to your home Wi-Fi, but it connects to a mobile hotspot. This issue could stem from various causes, such as network settings, Wi-Fi drivers, or the router.
Here's a step-by-step guide to troubleshoot the issue:
1. Forget Wi-Fi Network and Reconnect
- Open Settings > Network & Internet > Wi-Fi.
- Under Manage known networks, find your Wi-Fi network and select Forget.
- Reconnect to your Wi-Fi by selecting the network from the list and entering your password.
2. Reset Network Settings
- Go to Settings > Network & Internet > Advanced network settings.
- Scroll down and click Network reset. This will reinstall the network adapters and set all network settings back to default.
- Reboot your laptop after the reset and try connecting to the Wi-Fi again.
3. Check for Driver Updates
- Press Win + X and select Device Manager.
- Expand Network adapters, right-click on your Wi-Fi adapter, and select Update driver.
- Choose Search automatically for drivers.
- If no updates are found, you can also visit the HP Support website to download and install the latest Wi-Fi driver for your laptop.
4. Change DNS Settings
Sometimes, incorrect DNS settings can block internet access.
- Go to Settings > Network & Internet > Wi-Fi > Hardware properties.
- Under IP Settings, click Edit and change the settings from Automatic (DHCP) to Manual.
- Toggle IPv4 on and enter the following:
- Preferred DNS: 8.8.8.8
- Alternate DNS: 8.8.4.4
- Save the settings and reconnect to your Wi-Fi.
5. Disable Power Management for Wi-Fi Adapter
- Go to Device Manager again.
- Right-click your Wi-Fi adapter and select Properties.
- Go to the Power Management tab and uncheck the option that says Allow the computer to turn off this device to save power.
- Click OK and reboot.
6. Check Router Settings
If your laptop connects to a hotspot but not Wi-Fi, the issue may lie with your router. Try the following:
- Restart your router by unplugging it for 30 seconds and plugging it back in.
- Check if other devices (e.g., smartphones, tablets) are connecting to the Wi-Fi.
- Access your router's admin page and ensure that there are no restrictions (such as MAC address filtering) preventing your laptop from connecting.
7. Reset TCP/IP and Flush DNS
Resetting your network stack can fix many connectivity issues:
- Open Command Prompt as an administrator (search for "cmd" and right-click to run as admin).
- Run the following commands one by one:
netsh int ip reset
ipconfig /release
ipconfig /renew
ipconfig /flushdns
- Restart your computer after running these commands.
8. Use Compatibility Mode (If Driver Issues Persist)
If you suspect the Wi-Fi driver may not be fully compatible with Windows 11, you can try running it in compatibility mode:
- Download the Wi-Fi driver from HP’s website for an older version of Windows (e.g., Windows 10).
- Right-click the installer and select Properties > Compatibility.
- Select Run this program in compatibility mode for and choose Windows 10.
- Run the installer and see if it resolves the issue.
Refer to this document: HP Notebook 14-dq1035cl User manual
How to Troubleshoot Wireless Network Connection Problems in Windows 11 | HP Support
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
A_Gayathri
HP Support Community Administrator.
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