my laptop is not showing my mobile hotspot name

[Anmol1412]

Hey Team, 

My laptop is not showing my mobiles hotspot name , I am not able to connect with my mobile hotspot to this laptop , kindly help m eto resilve this isuue asap

[Raj_05]

Hi @Anmol1412,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with connecting your HP Notebook - 15 laptop to your mobile hotspot. Let's go through some troubleshooting steps to resolve this problem.

Check Mobile Hotspot Settings

Verify Hotspot is Enabled:

• Make sure your mobile hotspot is turned on.
• Ensure that other devices can see and connect to your mobile hotspot.

Network Visibility:

• Ensure that your hotspot is set to be visible to other devices.

Update Wireless Network Drivers on Your Laptop

Device Manager:

• Right-click on the Start button and select Device Manager.
• Expand the Network adapters section.
• Right-click on your wireless adapter and select Update driver.
• Choose Search automatically for updated driver software and follow the prompts.

HP Support Assistant:

• Open HP Support Assistant (search for it in the Windows search bar).
• Check for updates and install any network driver updates available.

Network Troubleshooter

1. Windows Troubleshooter:
   • Go to Settings > Network & Internet > Status.
   • Click on Network troubleshooter and follow the on-screen instructions.

Reset Network Settings

1. Network Reset:
   • Go to Settings > Network & Internet > Status.
   • Scroll down and click on Network reset.
   • Follow the instructions and restart your laptop.

Verify Hotspot Compatibility

1. Frequency Bands:
   • Ensure that your mobile hotspot is broadcasting on a frequency band supported by your laptop (2.4 GHz and/or 5 GHz).

[Raj_05]

Manually Add Network

1. Manually Add Hotspot:
   • Go to Settings > Network & Internet > Wi-Fi.
   • Click on Manage known networks.
   • Click on Add a new network and enter your hotspot name (SSID) and security key (password).

Disable Power Management for Network Adapter

1. Device Manager:
   • Right-click on the Start button and select Device Manager.
   • Expand the Network adapters section.
   • Right-click on your wireless adapter and select Properties.
   • Go to the Power Management tab.
   • Uncheck Allow the computer to turn off this device to save power.

Restart Devices

1. Restart Both Devices:
   • Restart your mobile device and your laptop.

Check for Interference

1. Interference:
   • Ensure there are no devices or obstructions causing interference between your mobile hotspot and your laptop.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support