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mymodded
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my laptop keeps disconnecting wifi and doesnt show it (not the router's problem)

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L5Y37EA#ABV
Microsoft Windows 8.1 (64-bit)

my laptop keeps turning off wifi even if i wasn't connected to a wifi i mean it doesn't show any wifi when the error happens and if i was connected to a wifi and the error happens it will only show me my wifi a nd doesn't show other wifi but , it shows me that im connected to the wifi but when i try to do something that requires wifi it says that im not connected to a wifi and when i  disconnect from the wifi (to reconnect to it) it doesn't show me the  any wifi and allthe wifi's are gone

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KrazyToad
HP Support Agent
HP Support Agent
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Message 2 of 3
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@mymodded

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

 

HPSA will automatically search for all the latest drivers for your Notebook

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

 

Keep me posted how it goes

 

Thank you and have a wonderful day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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mymodded
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@KrazyToad i downloaded the HP support assistant and when i checked for updates it didn't show me any updates. when i went through the PC settings i didn't find update and security but i found update and recovery, i clicked it then windows update then check for updates and it showed me 6 optional updates

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