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HP Recommended
HP ENVY 6055 All-In-One Printer

printer offline and wifi network needs to be changed

2 REPLIES 2
HP Recommended

Hi @MooreMoore,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP ENVY 6055 printer being offline and reconnecting it to your new Wi-Fi network, Not to worry I will help you to get a resolution to resolve the issue.


To assist you better:

 

  • How far is the printer located from the WiFi router?
  • Do you have a dual-band router?
  • If you have a dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
  • May I know if any light blinking on the printer?
  • Which operating system you are using Windows or Mac?
  • May I know if you can connect other devices to the same network?

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and unplug the power cord from the wall outlet.
  • Remove the USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle

Check Printer Connection:

  • Ensure that your printer is powered on and that the power light is illuminated.
  • Verify that the printer is properly connected to your computer or network. If you're using a USB connection, ensure that the cable is securely plugged into both the printer and your computer.

Check Printer Status:

  • On the printer's control panel, look for any error messages or indicators that might provide clues about why it's offline.

Restart Your Printer:

  • Sometimes, simply restarting the printer can resolve connectivity issues. Turn off your printer, wait for a few seconds, and then turn it back on.

Check Wi-Fi Connection:

  • Make sure that your new Wi-Fi network is functioning properly and that other devices can connect to it without any issues.
    Reconnect to the new Wi-Fi network:
  • Use the HP Smart app or HP Easy Start software to reconnect your printer to the new Wi-Fi network. Both apps are available for PC and Mac.

Reconnect Printer to Wi-Fi:

  • Access the printer's control panel and navigate to the settings or network menu.
  • Look for the option to set up a wireless connection or Wi-Fi setup wizard.
  • Follow the on-screen instructions to select your new Wi-Fi network and enter the password if prompted.
  • Once the printer is connected to the new Wi-Fi network, it should automatically come online.

Update Printer Drivers:

  • Ensure that you have the latest drivers and software installed for your HP ENVY 6055 printer. You can download the latest drivers from the HP website.

Restart Your Computer:

  • Sometimes, restarting your computer can help resolve connectivity issues between your computer and the printer.

Check Firewall and Security Settings:

  • Make sure that your firewall or security software isn't blocking the printer's connection to your computer or network.

Reset Printer Settings (Optional):

  • As a last resort, you can perform a factory reset on your printer to restore it to its default settings. However, be aware that this will erase any custom settings you have configured.

Update the printer firmware 

  • Click here to download and install the latest printer firmware from your product
  • Click here to learn different methods of updating the printer firmware.
  • click here and follow the troubleshooting steps HP printer is offline 

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
HP Recommended

Hi @MooreMoore,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP ENVY 6055 printer being offline and reconnecting it to your new Wi-Fi network, Not to worry I will help you to get a resolution to resolve the issue.


To assist you better:

 

  • How far is the printer located from the WiFi router?
  • Do you have a dual-band router?
  • If you have a dual-band router and both 2.4GHz and 5GHz networks share the same name/SSID, the printer will not be able to connect to the network. In this case, contact your Internet service provider to assign different names to both networks.
  • May I know if any light is blinking on the printer?
  • Which operating system you are using Windows or Mac?
  • May I know if you can connect other devices to the same network?

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and unplug the power cord from the wall outlet.
  • Remove the USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle

Check Printer Connection:

  • Ensure that your printer is powered on and that the power light is illuminated.
  • Verify that the printer is properly connected to your computer or network. If you're using a USB connection, ensure that the cable is securely plugged into both the printer and your computer.

Check Printer Status:

  • On the printer's control panel, look for any error messages or indicators that might provide clues about why it's offline.

Restart Your Printer:

  • Sometimes, simply restarting the printer can resolve connectivity issues. Turn off your printer, wait for a few seconds, and then turn it back on.

Check Wi-Fi Connection:

  • Make sure that your new Wi-Fi network is functioning properly and that other devices can connect to it without any issues.
    Reconnect to the new Wi-Fi network:
  • Use the HP Smart app or HP Easy Start software to reconnect your printer to the new Wi-Fi network. Both apps are available for PC and Mac.

Reconnect Printer to Wi-Fi:

  • Access the printer's control panel and navigate to the settings or network menu.
  • Look for the option to set up a wireless connection or Wi-Fi setup wizard.
  • Follow the on-screen instructions to select your new Wi-Fi network and enter the password if prompted.
  • Once the printer is connected to the new Wi-Fi network, it should automatically come online.

Update Printer Drivers:

  • Ensure that you have the latest drivers and software installed for your HP ENVY 6055 printer. You can download the latest drivers from the HP website.

Restart Your Computer:

  • Sometimes, restarting your computer can help resolve connectivity issues between your computer and the printer.

Check Firewall and Security Settings:

  • Make sure that your firewall or security software isn't blocking the printer's connection to your computer or network.

Reset Printer Settings (Optional):

  • As a last resort, you can perform a factory reset on your printer to restore it to its default settings. However, be aware that this will erase any custom settings you have configured.

Update the printer firmware 

  • Click here to download and install the latest printer firmware from your product
  • Click here to learn different methods of updating the printer firmware.
  • click here and you can refer to this document for more detailed troubleshooting steps HP printer is offline 

 

I hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.